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Our dedicated Customer Service team goes above and beyond to provide exceptional support. For quick answers, check out our FAQ section bellow. We are here to help you.
Orders and Payment:
If you wish to cancel your order, we understand the urgency and will do our best to accommodate your request. However, please note that our processing time is fast, which means the window for cancellations is relatively small. We recommend contacting our customer service team as soon as possible to initiate the cancellation process. Our dedicated agents will assist you further.
In case the cancellation cannot be processed in time, there's no need to worry. You have the option to decline the parcel upon its arrival or return it to us later, completely free of charge. For detailed information regarding our return policy, you can refer to the specific section on our website, where you'll find all the necessary details.
We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.
2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.
3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience. Please note that the order number is typically an 8-digit number.
Contact us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.